Great Service Means Happy Customers
The Service Team at Scott Drummond are amazing! They are courteous, open, honest and act with integrity; standing behind their work and doing what’s right to take care of their customers!!!
My Colorado needed service to its DEF system and the costs were seemingly rising with each issue addressed, only resulting in another and more costly problem being identified. Rather than being satisfied with just passing those costs along to their customer, another technician stepped in to assist and the team identified the true root cause of the issue, saving me potentially thousands of dollars in repair costs. Not only that, the team at Scott Drummond also waived nearly all of the parts and labour on the work that was performed before identifying the real problem with my vehicle. My thanks to the entire Service Department but especially to Rhonda, who kept me updated every step of the way and was a pleasure to deal with!
My Colorado needed service to its DEF system and the costs were seemingly rising with each issue addressed, only resulting in another and more costly problem being identified. Rather than being satisfied with just passing those costs along to their customer, another technician stepped in to assist and the team identified the true root cause of the issue, saving me potentially thousands of dollars in repair costs. Not only that, the team at Scott Drummond also waived nearly all of the parts and labour on the work that was performed before identifying the real problem with my vehicle. My thanks to the entire Service Department but especially to Rhonda, who kept me updated every step of the way and was a pleasure to deal with!
My wife and I largely look after our GM family fleet of vehicles using our well equipped shop having a dealership type hoist. The moment we are outside of our skillset, we go straight to Scott Drummond Motors. Rhonda, Mike, and Cassidie are all awesome as service consultants. This is a team of people who work cohesively in a spirit of cooperation with the technicians who actually work on our vehicles. Drummond's are always looking to have our back even when we think we are out of warranty.
Most recently, their investigation into a 171 OBD code which we had identified in our shop, was determined to be caused by a sticking purge valve in the EVAP system. On a 2018 Encore with 128K on it, we asked for an estimate to replace the failing part only to be told that GM extended the warranty on the part to 10 years or 190K. In light of this, there was no charge for the diagnostics, no charge for the new OEM part and no charge for the labor to install the part.
Our experience at Drummond's is that whether it is warranty work, a recall situation, or just paying for repairs, these are great people to work with in having repairs carried out in a professional and cost effective manner. Even on tires Drummond's has a price match policy.
Most recently, their investigation into a 171 OBD code which we had identified in our shop, was determined to be caused by a sticking purge valve in the EVAP system. On a 2018 Encore with 128K on it, we asked for an estimate to replace the failing part only to be told that GM extended the warranty on the part to 10 years or 190K. In light of this, there was no charge for the diagnostics, no charge for the new OEM part and no charge for the labor to install the part.
Our experience at Drummond's is that whether it is warranty work, a recall situation, or just paying for repairs, these are great people to work with in having repairs carried out in a professional and cost effective manner. Even on tires Drummond's has a price match policy.
Great buying experience from beginning to end. Our salesperson Brent was professional, patient and courteous. No pressure sales experience. Kerrie in Financial Services was great in presenting our options again with no pressure on what services we wanted to add and which we wanted to pass on. Then when I went to pick up the vehicle Scott Drummond took the time to come thank you for my business. Top notch service. Would recommend.
Amazing service! Was so great to deal with Rhonda, we had a bad experience with another dealership that we bought a car from, ended up going to Scott Drummond and they took care of everything!
We called Charlene in Parts regarding tire recommendations, and a price. Within minutes, she had sent us her recommendations, and a complete quote, right down to the last cent.
No hidden fees...COMPLETE transparency. Thanks Charlene, and Scott Drummond Motors!
No hidden fees...COMPLETE transparency. Thanks Charlene, and Scott Drummond Motors!
My experience with Scott Drummond over the last 25 years has been excellent. The help from Kerrie Morley has without a doubt gone above what she is expected to do. I trade every year and Brent has always shown me how to operate the new options. Great team thanks guys
Took my truck in for service, had some issues. Joey looked after it quick and fast. Would recommend this guy to anyone
Alicia and Joey have always been great to me. Very polite, friendly, and make sure I am taken care of! This is the only place I will come for service.
We had a bad experience with another GM dealer one we went to for years. So we took our truck to Scott Drummond and they were amazing. Fix my truck perfect. They are very friendly and have great service. Very happy.
Thank you so much.
Sharon
Thank you so much.
Sharon
I always have a very positive experience at Drummond Motors. Joey in Service is professional, friendly, and provides outstanding serve. All staff go above and beyond to ensure customer satisfaction. Stefan in Sales is also an excellent example of the great team at Drummond Motors.
