Great Service Means Happy Customers

My wife and I largely look after our GM family fleet of vehicles using our well equipped shop having a dealership type hoist. The moment we are outside of our skillset, we go straight to Scott Drummond Motors. Rhonda, Mike, and Cassidie are all awesome as service consultants. This is a team of people who work cohesively in a spirit of cooperation with the technicians who actually work on our vehicles. Drummond's are always looking to have our back even when we think we are out of warranty.
Most recently, their investigation into a 171 OBD code which we had identified in our shop, was determined to be caused by a sticking purge valve in the EVAP system. On a 2018 Encore with 128K on it, we asked for an estimate to replace the failing part only to be told that GM extended the warranty on the part to 10 years or 190K. In light of this, there was no charge for the diagnostics, no charge for the new OEM part and no charge for the labor to install the part.
Our experience at Drummond's is that whether it is warranty work, a recall situation, or just paying for repairs, these are great people to work with in having repairs carried out in a professional and cost effective manner. Even on tires Drummond's has a price match policy.

Great buying experience from beginning to end. Our salesperson Brent was professional, patient and courteous. No pressure sales experience. Kerrie in Financial Services was great in presenting our options again with no pressure on what services we wanted to add and which we wanted to pass on. Then when I went to pick up the vehicle Scott Drummond took the time to come thank you for my business. Top notch service. Would recommend.

Amazing service! Was so great to deal with Rhonda, we had a bad experience with another dealership that we bought a car from, ended up going to Scott Drummond and they took care of everything!

We called Charlene in Parts regarding tire recommendations, and a price. Within minutes, she had sent us her recommendations, and a complete quote, right down to the last cent.
No hidden fees...COMPLETE transparency. Thanks Charlene, and Scott Drummond Motors!

My experience with Scott Drummond over the last 25 years has been excellent. The help from Kerrie Morley has without a doubt gone above what she is expected to do. I trade every year and Brent has always shown me how to operate the new options. Great team thanks guys

Took my truck in for service, had some issues. Joey looked after it quick and fast. Would recommend this guy to anyone

Alicia and Joey have always been great to me. Very polite, friendly, and make sure I am taken care of! This is the only place I will come for service.

We had a bad experience with another GM dealer one we went to for years. So we took our truck to Scott Drummond and they were amazing. Fix my truck perfect. They are very friendly and have great service. Very happy.
Thank you so much.
Sharon

I always have a very positive experience at Drummond Motors. Joey in Service is professional, friendly, and provides outstanding serve. All staff go above and beyond to ensure customer satisfaction. Stefan in Sales is also an excellent example of the great team at Drummond Motors.

I always have a great experience at Scott Drummond! The staff are so helpful and always willing to answer my questions!

I went out one day and my 'low tire' indicator came on. I was close to Scott Drummond motors so I went in and asked if they could check my tire. I'm an older woman I can figure out air pumps, etc. The woman put air in my tire, replaced a broken valve and checked the other tires also. I offered to pay for the service, but she said there was no charge.

I feel comfortable dealing with the staff there. Always so friendly, honest and helpful.